Our Policies
We recommend booking character visits at least three weeks prior to your event as dates fill up fast. However, if a booking is requested on short notice, we will do our best to accommodate the request.
*All paint party requests are required three weeks in advance.
At the time of booking, the client agrees to pay an initial non-refundable deposit of:
Pop-Up Surprise (15 minute visit): $25
Playtime Party (30 minute visit): $50
S&G Party Adventure (45 minute visit): $75
All Paint Parties (45-minute total duration of visit): $125
*The remaining balance is due 24 hours prior to the event date. Any changes after that time are not guaranteed or refundable.
PAYMENT METHODS
Credit/Debit Card
PayPal: Sparkles and Giggles, LLC
Afterpay: Please contact us to request an invoice if you prefer to use this method of payment.
*Cash payments will NOT be accepted.
DATE CHANGES
If the client needs to change the date of the event, this change is subject to availability. All changes should be requested one week in advance. If the date is rescheduled more than once, a $25 fee is charged.
CANCELLATIONS
In the event of a cancellation, the deposit is non-refundable. The remaining balance will be refunded to the client if cancelled more than 48 hours in advance. Cancellations that are made less than 48 hours prior to the scheduled booking, are non-refundable. Sparkles and Giggles reserve the right to cancel party agreements that jeopardize the safety of our staff.
INSURANCE
Sparkles and Giggles assumes no responsibility or liability for injury, accidents, or damages. In the event of injury, damage, or loss during an event, the financial responsibility lies entirely on the client.
PERFORMER BREAKS
In order to ensure maximum performance of our characters, all 45-minute bookings will require a 15-minute break for the performer. This break is outside of the scheduled time frame and will be away from the event guests. Certain weather conditions may require more than one 15-minute break. This will be communicated during booking to ensure the best outcome for our clients and performers.
WEATHER
In the event of inclement weather, all bookings will be rescheduled at no additional charge to the client. During summer months, prices are subject to increase for outdoor events.
Travel Fee
We service the metro Richmond Area. Booking requests that are for locations over 25 miles outside of the metro Richmond area will include a travel fee. The travel fee equals mileage plus the entertainer fee.